Privacy Policy

At CrowdedHouse Leeds, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website https://www.thecrowdedhouse.co.uk and any services associated with it.

1. Who We Are

CrowdedHouse Leeds
Trinity Leeds, Boar Lane, Leeds, LS1 5AT
📧 hello@thecrowdedhouse.co.uk
📞 0113 518 0100
🌐 https://www.thecrowdedhouse.co.uk

2. What Personal Data We Collect

  • Identity Data: Name, username or similar identifier
  • Contact Data: Email address, telephone number
  • Technical Data: IP address, browser type, operating system
  • Usage Data: How you interact with our website
  • Marketing Data: Your preferences for receiving updates and promotions

3. How We Collect Your Data

  • When you contact us through our website, phone, or email
  • When you sign up for our newsletter
  • Through cookies and analytics tools

4. How We Use Your Data

  • To respond to your enquiries
  • To manage bookings or reservations
  • To send marketing communications (if you opt in)
  • To analyse and improve our website

5. Legal Bases for Processing

  • Consent – for marketing communications
  • Contract – when managing bookings or enquiries
  • Legal obligation – for compliance with applicable laws
  • Legitimate interest – for business operations and website improvement

6. Sharing Your Data

We only share data with:

  • Our website and analytics service providers
  • Legal or regulatory authorities when required

We never sell your data.

7. International Transfers

If your data is transferred outside the UK or EEA, we ensure safeguards such as Standard Contractual Clauses are in place.

8. Data Security

We use industry-standard technical and organisational measures to protect your data.

9. Data Retention

We keep your data only as long as necessary to fulfil the purposes outlined above or as required by law.

10. Your Rights

You have the right to:

  • Access your data
  • Correct or delete your data
  • Withdraw consent
  • Object to processing
  • Lodge a complaint with the ICO

Contact us at hello@thecrowdedhouse.co.uk to exercise your rights.

11. Cookies

We use cookies to personalise content and analyse traffic. See our Cookie Policy for more details.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Complaints

You may contact the Information Commissioner’s Office at https://ico.org.uk if you are unhappy with how we handle your data.

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